What we collect, why we collect it, who sees it and how to make us delete it. Written to be read, not to be survived.
Last updated 21 August 2026
AuraNord is a trading name of Qualis Energy Limited, registered in England & Wales (company no. 16320369). Registered office: Unit 10, Brailwood Close, Bilsthorpe, Nottinghamshire, NG22 8UG. VAT no. GB 492 6702 67. Qualis Energy Limited is the data controller for everything described on this page.
One inbox across the group. AuraNord, ArcticNord, EmberNord, ZenithNord and SOLARFIELD are all trading names of the same company, and enquiries to any of them are handled by one central team. So if you write to AuraNord you may get a reply from a different brand address, and staff working on the other brands can see your enquiry. If that matters to you, say so and we will keep it restricted.
Reach us at hello@auranord.co.uk or 0333 090 7546. Post: Unit 10, Brailwood Close, Bilsthorpe, Nottinghamshire, NG22 8UG.
ICO registration number: ZC196044
| When | What | Why (lawful basis) |
|---|---|---|
| You send the enquiry form | Name, email, phone, postcode, the service you picked and anything you type in the notes box | To answer you and quote. Steps taken at your request before entering a contract, and our legitimate interest in running the business. |
| You book a survey | Name, email, the slot you chose, anything you add to the booking | To turn up at the right house at the right time. Contract and legitimate interest. |
| You ask for a heat pump estimate | Your address, details about the property, your name, email and phone number | To look up the property’s energy record, work out its heat loss, size a system and send you a costed estimate. The form is run by Spruce Energy Ltd, our heat pump design software, and the details go to them and to us. Contract and legitimate interest. |
| You use the finance estimator | Whatever you enter into the Ample tool | To show an indicative monthly figure. Handled by Ample under their own privacy notice. |
| You accept analytics or advertising cookies | Pages viewed, roughly where you are, device and browser, which advert or search brought you | Your consent, which you can withdraw at any time. |
| Any visit | IP address and request logs held briefly by our host | Security and keeping the site up. Legitimate interest. |
| We survey or install | Property details, heat loss measurements, photographs of the work, meter and system data | To design a system that works, meet MCS rules and support the grant claim. Contract and legal obligation. |
Some of these are based outside the UK. Where that is the case, transfers rely on the UK adequacy regulations or on the UK Addendum to the EU standard contractual clauses.
Nothing but a strictly necessary preference cookie runs until you choose. Analytics and advertising tags are held behind Google Consent Mode and only fire once you say yes. Full detail, including every tag and what it sets, is in the cookie policy.
You can change your mind whenever you like: reopen cookie preferences. Choosing “reject” after you have accepted also clears the cookies that were set.
You can ask us to give you a copy of what we hold, correct it, delete it, restrict what we do with it, or send it to someone else. You can object to processing we do on the basis of legitimate interest, and you can withdraw consent at any time without affecting anything done before you withdrew it.
Email hello@auranord.co.uk and we will answer within one month. There is no charge.
If we get it wrong, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would rather you came to us first, but it is your right either way.
If we change how we handle your information we will update this page and change the date at the top. If the change is significant and we hold your details, we will tell you directly.
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